All in Reviews

How Negative Online Comments Changed a Business

A few weeks back I wrote a post on how to respond to negative comments on Yelp.  When I shared the post on LinkedIn I got some great insights as to how negative online comments have affected certain businesses. 

I got an interesting comment from Chris Bachman that led to a more in-depth conversation of the experience he had with assisting a company combat their bad Yelp reviews. I asked him if he would share his story for the MelissaLeiter blog.

What do you do about bad Yelp reviews?

What do you do about bad Yelp reviews?

Well, I hate to say it, but there is not a whole lot you can do to remove the negative reviews. Trust me. I've had to try.

I've also done some research on companies that claim to be able to get rid of your bad Yelp reviews, and, unfortunately, that seems to be misleading information.